How can we help?

FAQ

Ordering and Discounts

How Can I Get a Membership Discount?

You can join our Member’s Club to unlock exclusive benefits, including free shipping and special member-only discounts. Signing up is quick and free—simply select the "Member Club" link in the main navigation header and follow the prompts to create your account. Once enrolled, your discounts will be automatically applied at checkout.

Can I cancel my order?

Since each piece is uniquely crafted and custom printed upon receipt of every order, cancellations may not be possible once production has begun. It's advisable to contact customer support promptly to inquire about your specific order.

Can I Edit My Order After Placing It?

Given the custom nature of the production process, modifications to orders after placement may not be feasible. For any changes, reach out to customer support as soon as possible to discuss available options.

Do You Offer Trade Accounts?

We do not offer separate trade accounts, as our Member’s Club already provides an exclusive 20% discount on purchases. However, if you’re looking to place a bulk order, we’d be happy to discuss custom pricing options depending on your order size and frequency. Feel free to reach out to madison@lndngray.com with details about your purchasing needs, and we’ll provide the best available options.

Shipping & Delivery

How Long Does Production and Shipping Take?
  • Production: In order to provide this level of quality and care, we have a processing time of up to 2 weeks. Your piece is made to order and printed and framed at a professional framing shop. During this time, we carefully prepare your item for shipping, checking it for any defects or imperfections and ensuring that it is packed securely and safely.
  • Shipping: We're committed to printing and shipping your order within a respected time. Your orders will receive an estimated delivery date but this may vary. Expect an estimated shipping time of 1 week. Your orders will receive a tracking link that can be used to track your order. Please note that these estimates are approximate, and the actual delivery time may vary depending on your location and other factors. Rest assured, we are committed to ensuring your order reaches you as soon as possible.

What Carriers Do You Use for Shipping?

We primarily ship via FedEx and UPS to ensure fast and reliable delivery. For larger orders and oversized artwork, we partner with trusted freight carriers to ensure safe transportation. Freight deliveries require a contact phone number, as the carrier will schedule a delivery appointment to ensure a smooth and secure arrival.

How Can I Track My Package?

After your order is shipped, a tracking link will be provided, allowing you to track your package.

Returns & Exchanges

Can I Return or Get a Refund?

ALL SALES ARE FINAL. Our products are uniquely crafted and custom printed upon receipt of every order. In addition, we specifically tailor the cutting of each piece of wood to the precise requirements for each unique order. Given the custom nature of our production process, we regret to inform you that we cannot accept returns or exchanges. This policy is due to the fact that each piece we create is uniquely printed, framed, and tailored based on the specific parameters we receive for each customer.

If your artwork is damaged or arrives in any condition that's less than perfect, we'll send a free replacement

What If My Item Arrives Damaged?

If your artwork is damaged or arrives in any condition that's less than perfect, we'll send a free replacement

Artwork & Quality

What Is the Quality of Your Artwork?

Each art piece is meticulously crafted to order, ensuring unparalleled quality. All frames are custom-cut using real wood, tailored specifically for every order and each individual customer.

What Are the Available Sizes?
  • X Small – 13 x 17
  • Small – 21 x 29
  • Medium – 25 x 35
  • Large – 29 x 41
  • Designer – 35 x 50
  • Gallery – 41 x 59
What’s the Difference Between Canvas and Print?
  • Canvas: Printed on fine art premium canvas material, designed to provide a rich, textured surface that enhances the depth and vibrancy of the artwork. Canvas prints offer a gallery-style presentation and are perfect for a timeless, high-end look.
  • Print: Available on either premium matte or premium luster photography paper, both of which deliver exceptional color accuracy and detail. Matte paper offers a soft, non-reflective finish, while luster paper provides a subtle sheen, enhancing contrast and sharpness.
What’s the Difference Between Framed and Unframed Art?
  • Unframed Canvas: Professionally stretched over durable wooden bars, giving it a structured, ready-to-hang appearance without the need for additional framing. This option provides a contemporary, frameless look that highlights the artwork itself.
  • Unframed Print: Delivered in a protective rolled tube, allowing for full customization in framing. This option is ideal for those who prefer to select their own frame to complement their space and aesthetic.
  • Framed Art: Encased in a solid wood frame, available in black, white, or natural wood finishes. The frame adds a refined, polished presentation while providing additional protection and durability. Framed pieces arrive ready to hang, making them a convenient and stylish choice for any space.

Get in touch

Have questions about your order, or a general enquiry?